How to Book a Spa in Hanoi: Online, WhatsApp, LINE and What to Write

There are three main ways to book a spa in Hanoi: the spa's own website, a messaging app, or a phone call. At Urban Oasis Spa, two minutes' walk from Hoan Kiem Lake, booking ahead – through the form on our website, on WhatsApp or LINE, or by phone – gets you 20% off every treatment at any time of day, and on WhatsApp or LINE you can chat with us in English (November 2026). This guide covers the booking options, what to write in your message, what to mention when you book, and what happens when you arrive.

Four ways to book

• Online booking on our website: send a request through the booking form whenever suits you.
• WhatsApp or LINE: message us in English.
• KakaoTalk or Zalo: also available.
• Phone: +84 24 3354 3333, during opening hours (9:00–22:00 daily).

Our staff speak English. The WhatsApp and LINE buttons are on our contact page.

Prices and the online booking discount

List prices for our main treatments (November 2026, per person):

• Aroma body massage: 60 min 530,000 VND / 90 min 790,000 VND
• Thai oil massage: 60 min 590,000 VND / 90 min 880,000 VND
• Aroma foot massage: 45 min 350,000 VND / 60 min 450,000 VND
• Basic facial: 45 min 690,000 VND

20% off all day when you book ahead: the prices in this article are list prices. Book ahead through our online booking page, by message or by phone and you get 20% off at any time of day (for example, aroma body massage 90 min: 790,000 VND → 632,000 VND). Walk-in guests without a booking get 20% off from 9:00 to 12:00 and 10% off in the afternoon (November 2026, no end date set).

The discount is the same however you book, so use whichever is easiest. Prices do not include tips. Cards are accepted. See all treatments on the menu and prices page.

What the online form asks for

1. Service: choose a category such as body massage, foot massage, facial care or herbal bath and sauna.
2. Name, phone number and email
3. Number of guests
4. Date and arrival time: times from 9:00 to 21:30.
5. Notes (optional): the treatment and length (e.g. aroma 90 min), a VIP room request, or luggage you want to leave.

How long? Decide before you book

• Arrival evening or between sights (45–60 min): a 45-minute foot massage or 60-minute body massage fits around dinner.
• A proper unwind (90 min): with 90 minutes or more, the shower is free. Choose a combo package, or single treatments with the sauna and Jacuzzi, and you can also use the VIP room (no extra charge).
• Departure day or before a night flight (90 min+): leave your bags, have your massage and a shower, then head to the airport. Work back from the 21:30 last check-in.

What to write on WhatsApp or LINE

Put the date and time, number of people, treatment and length, your name and any requests in one message.

Example: Hello, I would like to book a 90-minute aroma massage for 2 people on November 20 at 19:00. My name is Smith. Thank you.

Add I would like to leave my suitcase. if you have luggage, or We would like the VIP room. if you are two and want the private room.

"I booked through LINE two days before and visited. (You can book on LINE in English.) Credit cards, VISA and Mastercard, were accepted too."

— Misa (Google review, translated from Japanese)

Worth mentioning when you book

• Two people, one room: there are rooms where two people can be treated together. The VIP room is for guests who choose a combo package, or single treatments with the sauna and Jacuzzi; it is open to one or two guests, with no room surcharge.
• Groups and families: we can take up to 18 guests at the same time. Our largest room has 4 beds, so bigger groups are split across rooms.
• Large luggage: we can store it. Let us know if you are coming after hotel check-out or before a night flight.
• Shower: free with treatments of 90 minutes or more; under 90 minutes there is a 50,000 VND shower fee.
• Late visits: last check-in is 21:30. Choose a treatment that finishes before we close at 22:00.

When you arrive

1. Reception: come in at 39A Hang Hanh and give the name on your booking.
2. Tea and request card: over tea and cookies in the lobby, fill in the "Customer's request" card with your preferred pressure and any areas to avoid.
3. Choose your oil: pick a scent from the tray of essential oils in the lobby.
4. Treatment: your therapist starts from what you wrote on the card.

Handy phrases during a massage

• Stronger, please. / Softer, please.
• This is good.
• Please avoid this area.
• It hurts.

Location

• Address: 39A Hang Hanh, Hoan Kiem, Hanoi – two minutes' walk from Hoan Kiem Lake.
• Hours: 9:00–22:00 daily (last check-in 21:30)
• Phone: +84 24 3354 3333

Still choosing a spa? Read how to choose a massage in Hanoi.

Once you know your date, book online to get 20% off at any time of day.